Repair Hemp & Retinol Face Wash

Shipments are fulfilled Monday through Friday during normal business hours (Eastern Standard Time) excluding major holidays. We typically offer 1-3 business day processing as our standard shipping option on all merchandise orders. Once your order is shipped, you will receive an immediate notification that will contain your tracking number. Please understand that once we ship packaging, the exact delivery time is out of our direct control. If you have any issues with your order during transit, please first contact the carrier as noted in your tracking number. Should additional support be needed, we will do our best to work with the carrier to ensure shipping issues are corrected and your package is delivered in a timely manner. We thank you for your business!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@shebiology.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@shebiology.com. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.